Refund and Return Policy
At The Gala Empire, we strive to provide exceptional products and services to our valued customers. Our commitment is to ensure your satisfaction with your purchases. Please carefully review our Refund and Return Policy outlined below:
Basketball Shoes and Online Basketball Programs
Due to the nature of digital products and hygiene considerations for basketball shoes, we have a strict no-refund policy for basketball shoes and online basketball programs. Once these products are purchased, they are non-refundable.
In-Person Classes
In the case of in-person classes, we understand that circumstances may arise that could prevent you from attending a scheduled session. However, we do not offer refunds for any missed classes that were not on the behalf of The Gala Empire. If you are unable to attend a class, please let us know in advance, and we will do our best to accommodate your situation with potential rescheduling options.
Exceptions
Exceptions to our refund and return policy may be considered under rare circumstances, such as documented medical emergencies or unforeseen events that are beyond your control. In such cases, please contact us directly to discuss your situation.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to reach out to us at info@thegalaempire.com. We are here to assist you and ensure you have a positive experience with The Gala Empire.
Please note that by making a purchase from The Gala Empire, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. Thank you for choosing The Gala Empire for your basketball and personal development needs.